Returns, Exchanges and Refund Policy
Last updated: August 26, 2026
This policy explains the conditions and procedures for eligible returns, exchanges, and refunds for purchases from Oskran. Nothing in this policy limits any mandatory consumer rights that apply under the laws of the country of sale.
1. Return window
A customer may request a return or exchange within 7 days from the date the order is received.
2. Return eligibility
The product should be in its original condition as far as reasonably possible, with the accessories, packaging, and components supplied with it. The order number or other proof of purchase should also be provided.
If a product is defective, opening or using it to the extent reasonably necessary to discover the defect does not prevent the customer from submitting a return request.
For non-defective returns, a product may be accepted if it has been opened or lightly handled for inspection, provided it remains in suitable condition and has not been damaged or used beyond reasonable inspection.
3. Return method and costs
Products are returned by mail or shipping carrier to the address provided by Oskran after the return request has been accepted. The customer is responsible for arranging the return label unless Oskran provides otherwise in the return instructions.
- Change of mind: the customer is responsible for the cost of returning the product.
- Defective or incorrectly supplied product: Oskran will cover the reasonable return or replacement cost after the issue has been verified.
Restocking fee: Oskran does not charge a restocking fee for accepted returns.
4. Refunds
After the returned product is received, inspected, and approved, the applicable refund will be issued to the original payment method where possible, or through another method agreed with the customer. The customer should receive the refund within up to 10 days after the return is approved, subject to processing by the payment service provider or financial institution.
5. Non-returnable products
Returns may not be accepted where a product cannot reasonably be resold or reused after opening for health or safety reasons, for software or digital activation codes after activation, or for consumable products after use, unless the product is defective or applicable consumer law provides otherwise.
Returns also normally do not cover damage resulting from misuse, incorrect installation, or damage caused by the customer after delivery.
6. Defective or incorrect products
If a customer receives a defective product or a product different from the one ordered, a return request should be submitted with a description of the problem and any useful photographs or supporting information. Once verified, an exchange or return will be arranged as appropriate.
7. How to submit a request
A return or exchange request can be submitted using our return form:
Submit a return or exchange request
Please do not send a product back before submitting the request and receiving the appropriate return instructions.